Customer
Enterprise Group (EG)
Region
Ghana
Partner
Reliance Infosystems (with Cloudware Africa)
Solution
AI powered modernwork platform powered by Microsoft 365 Copilot
Business Problem
Siloed tools slowed communication and productivity, while strict datasecurity and compliance needs limited digital agility.
Business Problem
Enterprise Group, one of Ghana’s leading financialservices and insurance providers, struggled to keep pace with a fastmoving market. Outdated tools and fragmented communication channels made it hard for teams to share information quickly, meet customer expectations, and remain fully compliant with industry regulations.
Key Issues
- Limited productivity: Manual creation of reports, decks, and emails
- Siloed collaboration: Disparate channels hindered decision making speed
- Datasecurity pressure: Sensitive financial data demanded airtight governance
- Scalability gaps: Traditional workflows could not support rapid growth
Solution Deployed
Reliance Infosystems and Cloudware Africa delivered an AIfirst modernwork solution centred on Microsoft 365 Copilot and Responsible AI practices.
Technologies and Platforms Used
- Microsoft 365 Copilot (Outlook, Word, Excel, PowerPoint, Teams)
- Microsoft Entra ID (secure identity)
- Microsoft Purview (classification & DLP)
- Microsoft Defender for Office 365
- Power Automate (workflow)
- Microsoft Teams & SharePoint integration
Capabilities Delivered
- AIgenerated content, insights, and nextstep suggestions for marketing, HR, and customer teams
- Automated approvals, notifications, and SLA escalations via Power Automate
- Copilot access policies bound to secure, permissionscoped data sets
- Phased, personabased rollout with AIChampions enablement
Reliance Differentiation
- Responsible AI Blueprint: Policies aligned to Microsoft’s Responsible AI framework from day one
- AI Readiness Configuration: Custom Copilot governance for secure, compliant content generation
- Change Management Expertise: Persona onboarding, skills programs, and an AI Champions network
- Business Outcome Focus: Measurable gains in productivity, cost control, and user satisfaction
Business and Community Impact
Commercial Impact
The deployment of Microsoft 365 Copilot at Enterprise Group has delivered measurable impact across operations. Internal content creation is now 40% faster, cutting turnaround time from five days to just two to three days, while teams spend 30% less time on repetitive tasks, allowing them to focus more on high-value work.
In terms of cost savings, in-house content generation has reduced external agency spend by 10 -15%, saving an estimated $30,000 to $40,000 USD annually. AI adoption is steadily growing, with 25 – 30% of employees actively using Copilot and a goal of reaching 50% by year-end, supported by an AI Champions Program and upskilling sessions.
User engagement remains strong, as 70% of employees report high satisfaction with Copilot, and three in five say they feel more empowered and confident using AI in their daily work.
Community and Societal Impact
By enabling compliant, remote work capabilities in regions with strict data residency laws, the solution supported uninterrupted productivity while respecting local regulations.
This approach not only preserved jobs but also ensured that teams in emerging markets could contribute fully to organizational goals. The rollout demonstrates how thoughtful technology implementation can balance business growth with local legal and societal expectations.
Joint Partnerships
The success of Enterprise Group’s transformation was enabled by a strong partnership between Reliance Infosystems and Cloudware Africa, combining deep Microsoft expertise with strategic AI enablement.
Reliance Infosystems provided Copilot deployment, data governance, and AI architecture know-how, while Cloudware’s understanding of EG’s business ensured smooth alignment and adoption. Together, we co-created a Copilot readiness roadmap covering licensing, user profiling, productivity use cases, governance, and post-deployment support.
Engagement with Microsoft
Reliance Infosystems leveraged key Microsoft assets:
Partner Technical Architects (PTAs): Copilot architecture and governance reviews
FastTrack for Dynamics 365 & Modern Work playbooks: Deployment acceleration and security best practices
Skilling & Readiness kits: User onboarding, AIliteracy, and changemanagement collateral
Delivering Secure, AIPowered Modern Work
Delivering Secure, AIPowered Modern Work
By embedding Microsoft 365 Copilot within a tightly governed Microsoft 365 estate, Enterprise Group transformed manual, fragmented processes into connected, AIdriven workflows. Teams now create richer content in a fraction of the time, collaborate seamlessly, and make faster, databacked decisions—all while safeguarding sensitive financial information.
This success underscores Reliance Infosystems’ ability to design responsible, scalable AI solutions that unlock measurable business value and futureproof organizations in a rapidly evolving digital economy.
Customer Reference
“Microsoft 365 Copilot, deployed by Reliance Infosystems and Cloudware Africa, has revolutionized how we work. Reports, presentations, and client communications that once took days are now produced in hours, freeing our teams to focus on strategic initiatives.”
— Mr. Joseph Adjei,
Head, Service Management, Governance & Operations, Enterprise Group
(Email: joseph.adjei@myenterprisegroup.io | Phone: +233 24 428 7407)
Head, Service Management, Governance & Operations, Enterprise Group
(Email: joseph.adjei@myenterprisegroup.io | Phone: +233 24 428 7407)
